Answers for operators running IGNY8.
Account setup, site configuration, pipeline operation, billing, integrations, and troubleshooting. Each answer explains the what and the why — not just the how.
Six areas, all explained for operators.
Every answer explains the what and the why, not just the how.
Account setup
Getting an account configured and ready.
Site configuration
Connecting and configuring each client site.
Pipeline operation
Running the pipeline and reviewing outcomes.
Billing
USD pricing, top-ups, and the transaction ledger.
Integrations
Connecting WordPress, Shopify, GSC, and more.
Troubleshooting
Resolving issues across the system.
The in-app AI assistant knows your account.
For real-time help, the in-app AI assistant understands your account, your sites, and the current state of your pipeline.
Knows your account
The assistant answers in the context of your sites and pipeline state.
The fastest path to answers
For existing operators, the in-app assistant is the quickest route.
Self-serve answers, or context-aware assistance.
The help centre covers the common questions; the in-app assistant handles the account-specific ones.
| Topic | Covers |
|---|---|
| Account and sites | Setup and configuration |
| Pipeline | Operation and review |
| Billing | USD pricing and the ledger |
| Integrations | Connecting platforms and services |
- Questions about your specific accountAccount-specific
- The current state of your pipelineReal-time
- When you need the fastest answerFastest path
Answers that stop at the steps
An answer that lists steps but never explains the why leaves operators unable to adapt it.
- Lists steps with no reasoning
- Cannot be adapted to a different case
- No context on your account
- Generic, not operator-aware
Answers that build understanding
Each answer explains the what and the why — so operators can apply it to their own case.
Six topics. What and why. Context-aware assistance.
Where help content usually falls short.
An answer with no reasoning cannot be adapted to a new situation.
| Anti-pattern | Why it fails | The IGNY8 approach |
|---|---|---|
| Answers that only list steps | Cannot be adapted to a different situation | Each answer explains the what and the why |
| Generic, account-blind help | Misses the operator's actual context | The in-app assistant knows your account and pipeline |
| Help written for no one | Neither beginner nor operator is served well | Written for operators running IGNY8 |
| No fast path for urgent questions | Operators wait when they need an answer now | The in-app assistant is the fastest path to answers |
From the help centre to the assistant.
Common questions are answered here; account-specific ones go to the in-app assistant.
- 01Check the help centreCommon questions across six topic areas.
- 02Read the what and whyEach answer explains the reasoning, not just the steps.
- 03Ask the in-app assistantFor account-specific or real-time questions.
- 04Get a context-aware answerThe assistant knows your account, sites, and pipeline state.
Get answers, fast.
Connect a URL and the in-app assistant is ready with answers about your account and pipeline.